Reliability at Scale
Tens of millions of envelopes produced yearly to spec. Deadlines that cannot slip. Deep vendor bench for teams whose fulfillment operation cannot afford a miss.
Why TCGC
Three reasons fulfillment teams keep us on the bench.
Not scale for its own sake. Reliability at the scale healthcare fulfillment requires. Flexibility for the asks nobody could plan for. Executive-led partnership when it matters.
Flexibility Under Pressure
Healthcare fulfillment rarely runs the same order twice. Flexibility isn't an exception to what we do. It is what we do.
Executive-Led Partnership
You get direct executive access when it matters, not a call center. CEO Gabriela Thierer takes every inquiry personally. 38 years of family accountability behind every operational decision.
Our Certificates
WBE (WBENC)
MBE (NMSDC)
HIPAA Compliant
CBE (Broward County)
A+ Rating (BBB)
Certified. Compliant. Trusted across the healthcare fulfillment ecosystem.
How that compares
| Dimension | Typical print vendor | TCGC Group |
|---|---|---|
| Point of contact | Rotating account rep | The CEO, directly |
| Compliance posture | "HIPAA-aware" | BAA executed, chain-of-custody documented |
| Peak-season model | Same lead times as baseline | Pre-positioned inventory for pre-cleared clients |
| Ownership horizon | Quarterly targets | 38 years, three generations |
| Supplier diversity | Rarely certified | WBE · MBE · Broward CBE |
What it looks like in practice
150,000 envelopes overnight. Kansas City by Tuesday morning.
A healthcare fulfillment team's vendor was going to miss a critical mail-drop. We produced 150,000 spec envelopes overnight and drove them cross-country with our own dedicated driver, on-site ahead of the mail-drop window.
Read the full case study →Same-day fulfillment during AEP peak.
How pre-positioned inventory turns "emergency" into "routine" for teams that opt in.
Read the full case study →Flexibility Under Pressure: 57,000 Kits in a Three-Week Window
A strategic partnership story about what a real backup vendor looks like when the operational stakes peak.
Read the full case study →Ready to stress-test your vendor bench before peak season?
Book a 30-minute working conversation with CEO Gabriela Thierer. No pitch deck. Just a working conversation about your fulfillment operation.